AI CONVERSATIONS
Your Practice Is Open 24 Hours a Day. Your Phones Are Not.
Between 35 and 50 percent of med spa leads come in after hours, on weekends, and during appointment times when your team cannot answer. Conversations AI responds instantly to calls, texts, chats, WhatsApp, Facebook, Instagram, and email around the clock, books appointments, captures every lead, and hands off to your team with full context, so no opportunity is ever lost to a voicemail.
The Missed Opportunity
+30%
missed lead recovery from after-hours AI responses alone
DOES THIS SOUND FAMILIAR?
Your Practice Is Losing Leads Every Single Day It Is Closed.
We know we should be collecting reviews after every appointment. We just don't do it consistently."
These are the three most common lead-loss problems in med spas and aesthetic practices. All three are completely preventable. All three are solved by Conversations AI.
01
"Half our leads come in after hours. By the time we call back in the morning, they have already booked somewhere else."
This is not a theory. Between 35 and 50 percent of beauty and med spa leads arrive after business hours, on weekends, and during the day when your team is in treatment rooms. The average practice takes 2.8 to 3.8 hours to respond to an inbound inquiry. Patients expect a reply within 30 to 60 minutes. That gap is where bookings go to die.​​​​​
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Result: every unanswered lead after 6pm is a booking your competitor got instead.
02
​"We miss calls constantly during appointments. By the time someone calls back, the lead is cold."
When a patient calls and gets voicemail, most do not leave a message. They call the next practice on their search results. Up to 30 percent of all inbound leads to small med spas go unanswered or significantly delayed because the team is with clients. That is not a staffing failure. It is a structural gap that AI is uniquely positioned to close.
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Result: leads you paid to generate converting for a competitor because no one answered fast enough.
03
"We pay for SEO, ads, and social. But we have no idea how many of those leads actually turned into bookings."
Every lead your marketing generates enters a gap between first contact and first appointment. Without a system that captures, tracks, and follows up with every single one, a significant portion of that lead volume simply evaporates without ever becoming revenue. Conversations AI closes every interaction into a CRM record so you can see exactly what converted and what did not. ​
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Result: marketing spend with no measurable patient pipeline to show for it.
35-50%
of med spa and beauty leads come in after business hours or on weekends
2.8hrs
average lead response time for beauty and spa businesses without AI
+372%
increase in lead-to-revenue conversion with AI-driven responses
HOW AI CONVERSATIONS WORKS
Six Things Happening Automatically While You See Patients
Once configured, Conversations AI runs continuously across every channel your leads use. It does not take breaks, does not put people on hold, and does not forget to follow up. Every lead that reaches your practice gets an immediate, intelligent response, whether you are open or not.
01
No more unanswered after-hours calls
AI Answers Every Phone Call
Premium plan includes an AI Voice Receptionist that picks up every inbound call, answers questions about your services, books appointments, and collects lead details in a natural conversation. Up to 300 minutes per month. Available 24 hours a day, every day your practice receives calls.
04
No more managing five communication apps
Every Channel in One Shared Inbox
Phone calls, SMS, web chat, WhatsApp, Facebook direct messages, Instagram DMs, and email all route into one unified inbox. Your team sees every conversation in one place and can hand off from AI to human seamlessly when a conversation needs personal attention.
02
No more leads bouncing from your website
Web Chat Engages Every Site Visitor
An AI-powered chat widget on your website answers visitor questions, collects contact information, books appointments, and draws on your custom knowledge base to give accurate, specific answers about your services, pricing, and availability, even at midnight.
05
No more leads disappearing without a record
Every Lead Captured and CRM-Logged
Every message, call, and interaction is automatically logged with the contact's details, message history, and lead context. Your team always knows who they are talking to and what they asked before, even if a different team member handles the follow-up. Full context, every time.
03
No more missed calls turning into lost leads
Missed Call Text-Back Within Seconds
When a call is missed, the system automatically sends a text message to that number within seconds. The patient gets an immediate response instead of a voicemail, and the conversation continues in SMS where you can answer questions and book the appointment without a callback tag.
06
No more scripted responses that feel robotic
Custom Knowledge Means Accurate Answers
You train the AI on your specific services, treatment protocols, pricing ranges, booking policies, and FAQs. The result is an AI that answers the actual questions your patients ask, with answers that sound like they came from your team rather than a generic chatbot pulling from a template library.
THE PLATFORM IN DETAIL
One Inbox for Every Conversation, Every Channel
Contact us for a live demo of the inbox, voice AI, and lead capture workflows in action.
ALL CONVERSATIONS, ONE VIEW
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Phone, SMS, Chat, WhatsApp, Facebook, Instagram, and Email
Every conversation your practice has across every channel lives in a single shared inbox. Your team sees the full history of every lead, can assign conversations to the right person, and can hand off from AI to human with full context already loaded, no context-switching between apps required.
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All channels unified: voice, SMS, web chat, WhatsApp, Facebook, Instagram, email
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Tag, assign, and comment on conversations for team collaboration
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Full conversation history for every contact, even across channels
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AI hands off to human seamlessly when personal attention is needed
PREMIUM - VOICE AI​
Every Call Answered. Every Lead Captured.
The AI Voice Receptionist handles inbound calls in a natural conversational tone, asks the right qualifying questions, checks availability, books appointments, and logs everything in the CRM before the call ends. Available for calls up to 10 minutes each, 300 minutes per month included, with unlimited calling as a bonus through mid-2026.
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Customizable AI voice to match your practice's brand personality
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Appointment booking and lead capture during the call itself
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Call transcripts logged to CRM automatically after every call
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Available in US and Canada on the Premium plan
WEBSITE LEAD CAPTURE​
Your Website Works Around the Clock for You
The AI web chat widget installs on any website via a simple code snippet, or via the WordPress plugin. It answers visitor questions using your custom knowledge base, captures name and contact information, and guides leads toward booking, even at 2am when no one on your team is available.
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Installable on any website with custom code or WordPress plugin
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Draws on your uploaded FAQs, service descriptions, and booking instructions
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Captures lead details and adds contacts directly to your CRM
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Available on all plans
PRO AND PREMIUM SMS​
Missed Call. Text Sent. Lead Recovered.
The moment a call goes unanswered, the system texts the caller automatically. A local number is assigned based on your practice's address. The patient gets a response within seconds instead of a voicemail they will never listen to, and the AI continues the conversation in SMS until the lead is booked or handed off to your team.
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Automatic local number assignment based on your practice address
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Missed call text-back triggers within seconds of a missed call
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AI continues the SMS conversation to qualify and book the lead
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Available in US and Canada on Pro and Premium plans
SEE IT IN ACTION
Watch Conversations AI Handle a Lead in Real Time
A short walkthrough of how the voice, chat, and messaging platform captures leads, books appointments, and updates your shared inbox, automatically.
CHOOSE YOUR PLAN
Three Levels of AI Coverage
Every plan includes web chat, WhatsApp, Facebook, Instagram, and email AI response. Pro adds SMS and missed call text-back. Premium unlocks the full AI Voice Receptionist. Contact us to discuss investment levels for your practice.
INCLUDED IN EVERY PLAN
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Your practice gets access to the Business App client dashboard
Every Conversations AI plan includes access to Business App, a centralized client dashboard where you can view all conversations across every channel, manage your shared inbox, access lead reporting and analytics, configure your AI's knowledge and settings, and communicate with our team. As you add other Digital Med Spa services over time, Business App becomes the single hub for everything we manage for your practice, including Social Marketing, Local SEO, and more.
WHAT IS INCLUDED WITH STANDARD​
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+ AI Web Chat widget for your website
+ Appointment booking and lead capture via chat​
+ AI WhatsApp Messaging
+ Respond to inbound Facebook Business messages with AI
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+ Respond to inbound Instagram Business messages with AI
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+ Respond to emails with AI
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+ Custom Capability Editor
x AI SMS Messaging with Local Number
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x Missed Call Text-Back
x AI Responses to SMS Campaigns
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x Answer Phone Calls with AI Voice Capabilities (300 mins / month)
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x Appointment Booking & Lead Capture via Phone Calls
x Customizable AI Voice​
WHAT IS INCLUDED WITH PROFESSIONAL​
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+ AI Web Chat widget for your website
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+ Appointment booking and lead capture via chat​
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+ AI WhatsApp Messaging
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+ Respond to inbound Facebook Business messages with AI
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+ Respond to inbound Instagram Business messages with AI
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+ Respond to emails with AI
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+ Custom Capability Editor
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+ AI SMS Messaging with Local Number
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+ Missed Call Text-Back
+ AI Responses to SMS Campaigns
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x Answer Phone Calls with AI Voice Capabilities (300 mins / month)
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x Appointment Booking & Lead Capture via Phone Calls
x Customizable AI Voice
WHAT IS INCLUDED WITH PREMIUM​
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+ AI Web Chat widget for your website
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+ Appointment booking and lead capture via chat​
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+ AI WhatsApp Messaging
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+ Respond to inbound Facebook Business messages with AI
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+ Respond to inbound Instagram Business messages with AI
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+ Respond to emails with AI
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+ Custom Capability Editor
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+ AI SMS Messaging with Local Number
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+ Missed Call Text-Back
+ AI Responses to SMS Campaigns
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+ Answer Phone Calls with AI Voice Capabilities (300 mins / month)
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+ Appointment Booking & Lead Capture via Phone Calls
+ Customizable AI Voice
Premium includes up to 300 minutes per month of AI voice calls (calls up to 10 minutes each). Unlimited calling is included as a bonus through mid-2026, after which overage billing begins at approximately $0.10 per minute. We provide advance notice before any overage charges begin. SMS and voice features are available in the US and Canada only. Web chat, WhatsApp, Facebook, Instagram, and email are available worldwide on all plans.
OPTIONAL ADD-ON SERVICE
Let Our Team Configure Your AI Conversations System for You
Get Conversations AI and AI Receptionist fully operational without a single hour of technical work on your end. We configure your AI, train it on your practice's knowledge, connect it to your channels, set up your booking workflows, and test everything before it goes live.
Who is this for?
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Practices that want Conversations AI Receptionist live and working immediately, without configuring it themselves
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Practices with a specific booking or intake workflow they need the AI trained to follow
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Practices on Premium that want the Voice AI configured and tested before it answers a real call
ONE TIME
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Setup and Configuration
Train the AI on your practice's knowledge
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Services, FAQs, pricing, booking policies, team info, and anything else your patients ask about
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Align brand voice, tone, and response style
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Configured to sound like your practice, not a generic chatbot
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Connect all channels and test every workflow
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Web chat, SMS, voice, WhatsApp, Facebook, Instagram, and email all connected and tested before go-live
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Onboarding and team training call
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Walk your team through the shared inbox, handoff process, and how to update the AI's knowledge going forward
ONGOING
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Monthly Support
Continuous management and refinement
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As your services, pricing, or policies change, we keep the AI current, so it always gives accurate answers
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Performance monitoring and optimization
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We review conversation logs and refine the AI's responses to improve lead capture and conversion rates over time
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Troubleshooting and peace of mind
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We resolve unexpected behavior and update your AI employee as the software evolves, ensuring you remain confident in your AI system's results.
Available as an add-on to any Conversations AI plan. Contact us for setup and monthly support investment levels.
Every Lead Deserves an Immediate Response. Now They Get One.
Book a free discovery call. We will show you how AI Conversations would work for your specific practice, which channels matter most for your patients, and which plan makes sense for your lead volume.
No commitment required · Typically 15-30 minutes
CHANNEL COVERAGE
Every Way Your Patients Reach Out, Covered
Your patients do not choose a single communication channel. Some text. Some call. Some message on Instagram. Some use your website chat at midnight. Conversations AI meets them on every channel they prefer and brings it all into one place for your team.
PHONE CALLS
AI Voice Receptionist answers, books, and captures lead info during the call
PREMIUM - US/CANADA
WHATS APP
AI responds to WhatsApp business messages around the clock
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ALL PLANS - WORLDWIDE
WEB CHAT
AI widget on your website engages every visitor 24/7
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ALL PLANS - WORLDWIDE
FACEBOOK DMS
AI responds to inbound messages on your Facebook Business page
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ALL PLANS - WORLDWIDE
SMS
AI text messaging with a local number assigned to your practice
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PRO + PREMIUM - US/CANADA
INSTAGRAM DMS
AI responds to inbound direct messages on your Instagram Business account
ALL PLANS - WORLDWIDE
MISSED CALL TEXT-BACK
Automatic text within seconds of every missed call
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PRO + PREMIUM - US/CANADA
AI responds to inbound email inquiries using your custom knowledge
ALL PLANS - WORLDWIDE
WHAT THE AI ACTUALLY DOES
More Than a Chatbot. A Full AI Receptionist for Your Practice
Conversations AI is not a decision-tree chatbot that only follows a script. It is an AI trained on your specific practice knowledge that understands what patients are asking, gives accurate answers, takes booking actions, and hands off to your team when the situation calls for a human. Here is exactly what that looks like in practice.
Answers every inbound inquiry immediately
Voice calls, text messages, web chat, WhatsApp, Facebook DMs, Instagram DMs, and emails all get an instant AI response so no lead is left waiting for business hours.​
Books appointments and captures lead info
The AI can check availability, walk a patient through booking, and collect their name, contact information, and appointment details, completing the full intake without a human involved.
Draws on your custom knowledge base
Upload your services, pricing, FAQs, staff bios, and booking instructions. The AI uses that specific information to give accurate answers rather than generic responses that frustrate patients.​
Responds in multiple languages
Conversations AI is multilingual, understanding a variety of accents and responding in the patient's preferred language so your practice can connect with a broader patient base without specialized staff.
Extends with Custom Capabilities
Use the Custom Capability Editor to connect the AI to external APIs, enabling it to check availability in real time, pull order or appointment status, or perform other actions beyond conversation alone.
01.
Unified CRM and Contact History
Every conversation is logged automatically with contact details, message history, and lead context. Your team always has the full picture of who a patient is and what they asked before, even across channels and across staff changes. A reliable contact database you fully own.
02.
Seamless AI-to-Human Handoff
When a conversation needs personal attention, the AI hands it off to your team in the shared inbox with full context already loaded. Tag, assign, and comment on conversations so the right person follows up with the right information. No dropping the ball, no starting over.
03.
Full Conversation Visibility for Your Team
New messages appear live in the app without refreshing. Instant notification emails when a new message arrives, or daily digest emails for lower-volume practices. Notification preferences are configurable per user so your team stays informed at the right level.
04.
Custom Capabilities via External APIs
Combine a prompt with an external API to teach the AI a new skill, like checking your booking system for real-time availability, pulling a patient's appointment history, or retrieving inventory for product questions. The AI gathers the right information, calls the API, and delivers accurate answers in real time.