AI REPUTATION
Your Patients Are Willing to Review You. Make It Automatic.
Reputation AI sends review requests, responds to every review with your brand voice, tracks patient sentiment across 100+ platforms, and surfaces the insights that help you catch problems early and grow your five-star reputation without your team doing any of it manually.
The Missed Opportunity
94%
aesthetic clients check online reviews before choosing a provider
​
DOES THIS SOUND FAMILIAR?
Your Practice Delivers Great Care. Your Online Reputation Does Not Reflect It.
We know we should be collecting reviews after every appointment. We just don't do it consistently."
These are the three most common review problems med spa and aesthetic practice owners bring to us. All of them are completely solvable, and all three solutions are built into Reputation AI.
01
"We know we should be asking for reviews. We just never actually do it consistently."
Asking at checkout is awkward, easy to forget, and entirely dependent on whichever team member happens to be at the front desk that day. It is not a process. It is a hope. And hope is not a reputation strategy.
​​
​​
​
​
​
Result: review count stays flat while competitors who automated this are outranking you in local search.
02
​"We got a negative review and have no idea how to respond without making it worse."
Not responding signals you did not see it or do not care. Responding badly escalates it. Both outcomes hurt you with every prospective patient who reads that exchange while evaluating whether to book. Reputation AI responds professionally to every review, in the right tone, every time.
​
Result: a visible unaddressed complaint that influences every new patient's booking decision.
03
"We have no idea what patients are saying about us on Healthgrades, RealSelf, or Yelp."
Your reputation lives on platforms you did not choose. Without monitoring all of them from one place, questions go unanswered, warnings go unnoticed, and you are managing your reputation with a blindfold on. That is not optional visibility. That is your brand.
​​
​
​
Result: a reputation you cannot see, cannot measure, and cannot protect.
​
88%
of consumers trust online reviews as much as a personal recommendation from someone they know
99.75%
c​​​onsumers consult reviews - many won't consider a business without them
4x
more reviews generated by practices using automated requests versus manual front-desk asking
91%
patients aged 18–34 trust online reviews as much as personal recommendations
​
​
Top 3
local Google results capture the vast majority of clicks. Review count and recency are direct ranking signals
94%
of negative reviews drive avoidance - one bad review in an unmanaged profile can directly cost bookings in this high-trust category
HOW AI REPUTATION WORKS
Six Things That Happen Automatically Every Day
Once set up, Reputation AI runs continuously in the background. Your team does not manage it. Your patients interact with it without knowing it exists. Your reputation grows steadily whether you are in back-to-back appointments or closed for the weekend.
01
No more missed review opportunities
Review Requests Go Out After Every Visit
As soon as an appointment closes, a personalized review request is triggered automatically by email and SMS. Timed for when patients are still feeling good about their experience. Personalized to feel genuine, not automated. No one on your team does a thing.
04
No more monitoring five platforms separately
Every Platform Monitored in One Dashboard
Google, Facebook, Yelp, Healthgrades, RealSelf, and 100+ more review sites tracked in a single centralized dashboard with real-time alerts. Nothing falls through the cracks. Issues are flagged early. You always know where you stand.
02
No more unanswered reviews
Every Review Gets a Professional Response
Your AI Reputation Specialist posts branded, personalized replies to Google and Facebook reviews automatically, matching the tone and language of each review. A five-star raves gets warmth and specificity. A critical review gets a measured, professional response that demonstrates care.
05
No more guessing what patients think
AI Surfaces Insights from What Patients Say
The AI Reputation Specialist analyzes your review and NPS data continuously, surfacing patterns, identifying risks, and highlighting opportunities through a natural-language chat interface. Ask what patients mention most. Find out what is driving your best reviews.
03
No more unhappy surprises going public
NPS Surveys Flag Issues Before They Become Reviews
Net Promoter Score surveys sent after every appointment catch dissatisfied patients before they write a public review. You get a private window to reach out, resolve the issue, and recover the relationship. Promoters are identified for referral and loyalty outreach.
06
No more static reviews buried on review sites
Best Reviews Displayed Where Patients Are Deciding
Review Widget Pro displays your top reviews directly on your website at the exact moment prospective patients are deciding whether to book. Social sharing tools amplify standout reviews across your social platforms. Your best social proof works continuously on your behalf.
HOW AI REPUTATION WORKS
Everything You Need in One Platform
Here is exactly what you and your team see inside the Reputation AI platform every day. Clean, intuitive, and built to give you a complete picture of your reputation without digging through five different apps.
COMMAND CENTER
​
Your Entire Reputation, at a Glance
​
The overview dashboard surfaces every metric that matters in one view: your current review rating, total review count, listing accuracy score, competition comparison, keyword themes emerging from patient feedback, and recent mentions across the web. No toggling between platforms. No piecing together a picture from five different reports.
-
Review summary with rating trend and platform breakdown
-
Listing score versus industry average
-
Real-time keyword analysis of what patients say most
-
Sentiment breakdown: positive, neutral, negative mentions this week
RESPONSE TRACKING​
​
92% Response Rate. Average 2.1 Hours.​
The review management view tracks exactly how quickly and completely your practice is responding to reviews. The platform shows your response rate as a percentage, the average time to respond, and your full rating breakdown, so you always know whether your reputation is being managed proactively or falling behind. Every responded review is logged with the actual reply for your records.
-
Response rate percentage tracked live across Google and Facebook
-
Average response time measured and displayed
-
Full rating breakdown: positive, negative, and neutral counts
-
Individual review history with AI-generated responses shown inline
YOUR BRANDED PLATFORM
​
AI Drafts the Response. You Approve or Post.​
This is what your team actually sees inside the platform. A new Google review comes in, the AI drafts a warm, on-brand response in seconds, and your team can post it with one click or edit it first. The "Suggest response" button generates a reply matched to the tone and content of each review. No templates. No copy-paste. Just a ready-to-post response that sounds like your practice wrote it.
-
Branded with your practice name and logo throughout
-
AI-suggested responses generated per review, not from a template library
-
One-click posting or manual edit before publishing
-
Task queue keeps every review visible until it is actioned
TRANSACTION TO REVIEW REQUEST​
​
Appointment Closes. Review Request Goes Out.​
The integration workflow is the most powerful part of Reputation AI for high-volume practices. When a transaction is completed in your booking or POS system, the platform automatically triggers a branded review request directing the patient to Google or Facebook with one tap. The entire cycle runs without anyone on your team doing anything. The review count grows with every appointment your practice completes.
-
Connects to booking and point-of-sale systems via direct integrations
-
Transaction completion triggers review request automatically
-
Patient chooses Google, Facebook, or private feedback in one tap
-
Review rating updates in your dashboard in real time
CATCH ISSUES BEFORE THEY GO PUBLIC​
​
Know What Patients Really Think Before They Tell Google​
The NPS dashboard shows you the split between your promoters, passives, and detractors in real time. This is your early warning system. A detractor who rates you poorly in a private survey is a recoverable relationship. The same patient posting a two-star review the following week is not. Premium plan practices get NPS surveys sent automatically after every appointment, creating a continuous private feedback loop that protects your public reputation.
-
Branded NPS survey delivered to patients after every appointment
-
Promoters, passives, and detractors tracked and segmented automatically
-
Trend data shows whether patient satisfaction is improving or declining
-
Detractors flagged for immediate follow-up before they post publicly
SEE IT IN ACTION
Watch the Reputation AI Platform in Action
A short walkthrough of how the dashboard, automated review requests, AI responses, and ANPS tracking work together inside your practice's account.
CHOOSE YOUR PLAN
Three Levels of Reputation Control
Every plan includes the core tools to manage and grow your online reputation. Professional and Premium add the automation, AI capabilities, and volume that practices ready to scale their reputation need. Contact us to discuss investment levels for your practice.​
INCLUDED IN EVERY PLAN
​
Your practice gets access to the Business App client dashboard
When you subscribe to any Reputation AI plan, your practice receives access to Business App, a centralized client dashboard branded to Digital Med Spa where you can view and respond to your latest reviews, monitor your reputation across multiple platforms, access detailed analytics through personalized Executive Reports, and manage your notification preferences, all from one place.
Business App also serves as your hub for any additional services you add over time, including Social Marketing, Local SEO, and more, with built-in team messaging, file sharing, and a branded product store, so everything we manage for your practice lives in a single, organized dashboard you can access anytime.
WHAT IS INCLUDED WITH STANDARD​
​
+ Manage and respond to Google and Facebook reviews directly
+ Provide insights to understand customer feedback with sentiment analysis
+ Monitor your Google Business Profile and Facebook listings
+ Receive Daily Digest emails and Executive Reports
​
x Manage reviews on 100+ additional review sites
​
x Use AI-assisted review response (with manual posting)
x Create and manage review response templates
x Monitor up to 3 competitors
x Monitor online citations and social mentions
x Track review edits
x Automatically respond to Google and Facebook reviews with AI Reputation Specialist
x Explore actionable insights from your review and NPS data using chat
x Send Net Promoter Score (NPS) surveys
x Send automatic review requests via integrations with external review sites
x Send review requests via email
x Send review requests via SMS
x Customize and save templates for email and SMS review requests
x Add unlimited CRM contacts
WHAT IS INCLUDED WITH PROFESSIONAL​
​
+ Manage and respond to Google and Facebook reviews directly
+ Provide insights to understand customer feedback with sentiment analysis
+ Monitor your Google Business Profile and Facebook listings
+ Receive Daily Digest emails and Executive Reports
​
+ Manage reviews on 100+ additional review sites
​
+ Use AI-assisted review response (with manual posting)
+ Create and manage review response templates
+ Monitor up to 3 competitors
+ Monitor online citations and social mentions
+ Track review edits
x Automatically respond to Google and Facebook reviews with AI Reputation Specialist
x Explore actionable insights from your review and NPS data using chat
x Send Net Promoter Score (NPS) surveys
x Send automatic review requests via integrations with external review sites
x Send review requests via email
x Send review requests via SMS
x Customize and save templates for email and SMS review requests
x Add unlimited CRM contacts
WHAT IS INCLUDED WITH PREMIUM​
​
+ Manage and respond to Google and Facebook reviews directly
​
+ Provide insights to understand customer feedback with sentiment analysis
+ Monitor your Google Business Profile and Facebook listings
+ Receive Daily Digest emails and Executive Reports
​
+ Manage reviews on 100+ additional review sites
​
+ Use AI-assisted review response (with manual posting)
+ Create and manage review response templates
+ Monitor up to 3 competitors
+ Monitor online citations and social mentions
+ Track review edits
+ Automatically respond to Google and Facebook reviews with AI Reputation Specialist
+ Explore actionable insights from your review and NPS data using chat
+ Send Net Promoter Score (NPS) surveys
+ Send automatic review requests via integrations with external review sites
+ Send review requests via email
+ Send review requests via SMS (100 credits)
+ Customize and save templates for email and SMS review requests
+ Add unlimited CRM contacts
​
+ Display reviews on your website with a customizable widget
AI-automated review responses can be configured to post automatically or to generate suggested replies that require manual publishing. Configure AI response rules with rating thresholds, response delays, and platform selection. Not sure which plan is right for your practice? Book a free discovery call and we will help you choose.
OPTIONAL ADD-ON SERVICE
Let Our Team Set Up & Manage Your AI Reputation Specialist for You
Get the full power of Reputation AI without a single hour of technical work on your end. Our team handles everything from configuration and brand training to POS integration and automated workflows, so your AI Reputation Specialist is live and working from day one.
Who is this for?
-
Practices that want results immediately with no internal tech work
-
Practices connecting Reputation AI to a POS or booking system
-
Practices that want ongoing expert management, not just a software login
-
Any practice on the Premium plan ready to unlock the full automation stack
Done-for-You Setup
We handle everything from branding to backend configuration. Your AI Reputation Specialist is trained to match your practice's tone, respond to your patient reviews in your voice, and integrate seamlessly with your point-of-sale system. Zero tech skills required on your end.
Performance Optimization
We fine-tune your AI's behavior and build custom capabilities, enabling it to respond automatically to Google and Facebook reviews, send review requests through email and SMS, and connect to your existing workflows. Your system improves over time, not just on day one.
Ongoing Monthly Support
This is not a one-time setup and goodbye. Every month we respond to reviews on additional platforms beyond Google and Facebook, adjust prompts and automations as needed, apply AI feature updates, and manage the approval workflow for negative reviews that need a human touch.
MEET YOUR AI REPUTATION SPECIALIST
The Team Member Who Never Misses a Review, Request, or Risk
Your AI Reputation Specialist is the engine running behind the scenes. It works continuously, processes every review, sends every request, catches every sentiment signal, and responds in your brand voice without you touching it. Here is exactly what it does.
Auto-posts personalized replies to Google and Facebook
Configurable to post automatically or generate suggested replies for manual review. Matches the language and tone of each review so responses feel personal, not templated.​
​Analyzes review and NPS data for actionable insights
Chat with your AI Reputation Specialist to find patterns, identify risks, uncover opportunities, and understand what your patients are actually saying about your practice across all platforms.
Configurable response rules and thresholds
Set rating thresholds, response delays, and platform selection for automated posting. Control when the AI responds automatically and when it generates a draft for your review first.​
Surfaces early warning signs
Identifies potential churn risks and emerging issues before they become public complaints. Gives you a window to act before a dissatisfied patient posts a review that damages your reputation.
01.
Integrations That Automate the Whole Workflow
Reputation AI connects with platforms like QuickBooks Online, Jobber, and others to automatically trigger review requests and NPS surveys through your existing workflows. Customer data stays in sync and follow-ups happen on time without manual effort from your team.
02.
More Reviews, Better Local Search Rankings
Review count, recency, and response rate are all direct Google local ranking signals. As Reputation AI consistently builds your review profile, your practice's visibility in Google Maps and local search results improves, bringing in more high-intent patient traffic organically.
03.
Competitive Benchmarking Built In
Professional and Premium plans include monitoring of up to three local competitors. See how your review count, average rating, and response rate compare to the top competing practices in your market so you always know exactly where you stand and how big the gap is.
04.
Multi-Location Support
The Multi-Location Business App delivers roll-up reputation insights across all your locations, including NPS performance, review request results, and reputation trends, serving as a team scorecard that lets you benchmark results across every location in one view.